Dealing with strong emotions
Call operators may receive calls from British Red Cross volunteers in difficult situations, such as those experiencing strong emotion.
Resources have been pulled together to help call operators respond to queries received from callers here.
Types of difficult calls
Operators may answer calls from volunteers who:
- Have had a challenging deployment and need someone to speak to
- Require support to complete their role or task
- May be frustrated by not being deployed
- May be unhappy with their deployment
- May have experienced issues during their deployment